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Support & Contact

·248 words·2 mins·
Jeff Taakey
Author
Jeff Taakey
Founder, ADH | 21+ Year Architect | Multi-Cloud Architect & Strategist.

Welcome to the Stonehenge Digital Education support center. We prioritize efficient and expert assistance for our paid users.

How to Get Support
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For the fastest resolution, please direct your inquiry to the appropriate channel below.

1. Account & Technical Access Issues (Priority 1)
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This channel is for urgent issues related to payments, content access, or technical problems with the Value-Wall.

  • Email: [email protected] (e.g., [email protected])
  • Subject Line Format (Crucial): Please include the relevant vendor code and your Transaction ID for immediate service verification.
    • Example: ACCESS ISSUE: AWS SAA - [Your Transaction ID]
  • Response Time Goal: We aim to respond to all access-related issues within 4 hours during business days.

2. Content Feedback & General Inquiries
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This channel is for non-urgent feedback on the Decision Matrix content, reporting minor errors, or general questions about the Service.

  • Email: [email protected]
  • Note: Feedback directly influences the iterative updates made by Jeff Taakey. We appreciate detailed bug reports and suggestions.

3. Business Development & Partnerships
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For inquiries regarding corporate licensing, bulk purchases, or strategic partnerships.

Important Policy Reminder
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Regarding Refunds and Guarantees
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As outlined in our Terms of Service, due to the immediate and proprietary nature of our digital content, all sales are final and non-refundable. Please review the Terms before purchase.

Data Security
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Your financial security is handled exclusively by Stripe. We do not store full credit card details on our servers.

Thank you for trusting Stonehenge Digital Education.

The DevPro Network: Mission and Founder

A 21-Year Tech Leadership Journey

Jeff Taakey has driven complex systems for over two decades, serving in pivotal roles as an Architect, Technical Director, and startup Co-founder/CTO.

He holds both an MBA degree and a Computer Science Master's degree from an English-speaking university in Hong Kong. His expertise is further backed by multiple international certifications including TOGAF, PMP, ITIL, and AWS SAA.

His experience spans diverse sectors and includes leading large, multidisciplinary teams (up to 86 people). He has also served as a Development Team Lead while cooperating with global teams spanning North America, Europe, and Asia-Pacific. He has spearheaded the design of an industry cloud platform. This work was often conducted within global Fortune 500 environments like IBM, Citi and Panasonic.

Following a recent Master’s degree from an English-speaking university in Hong Kong, he launched this platform to share advanced, practical technical knowledge with the global developer community.


About This Site: CertDevPro.com


CertDevPro.com is the flagship hub of Stonehenge Digital Education. We bridge the gap between passing exams and leading high-stakes enterprise projects. Curated by 21-year industry veteran Jeff Taakey, this platform provides strategic blueprints across AWS, Azure, and Google Cloud to solve core business and technical pain points for architects worldwide.